Hotel policy

Thank you for choosing KOŠICE HOTEL for your temporary home. We hope you will enjoy your stay at our hotel. We aim to make your stay as pleasant as possible, therefore we would like to inform you about our hotel policy. We kindly ask you to read the following information clarifying the contractual relationship between you and KOŠICE HOTEL you accept when making a reservation.


Making a reservation is possible by e-mail, telephone and via our online reservation form. Within two days we will inform you if the requested room for the requested time period is available. If so, your reservation will be confirmed. Only guests who are properly checked in can be accommodated at the hotel. Guests check in at the reception immediately upon arrival. Check-in is understood as submitting ID card, passport or other valid identification in accordance with Act. 253/1998 Z.z. and to Act no. 363/2005 Z.z. Any guest who is not a citizen of the Slovak Republic (foreigner) is required to fill and sign the notice of stay in accordance with the Act. 404/2011 Z.z.


Guests are required to pay for accommodation and other services according to the valid price list. This also applies to services and hotel expenses to third parties. Guest is required no later than the day of departure to pay the bill for accommodation and services at the front desk or on the basis of invoices submitted with the bill to the deposits received by guests pay the price for the Hotel accommodation and all the services. Payment can be made by bank transfer to the account: Account number: 3059239255/0200, Operation: KOŠICE HOTEL ****, Moldavská 51, 040 01 Košice


Reservations must be cancelled by 4 p.m. on the day prior to arrival.


Hotel is entitled to withdraw from the contract only if this right was agreed in writing with the client and for the reasons set out in the contract, the client does not insist on the implementation of the hotel, the client has obligations to the hotel overdue. When justified by the termination hotel does not have any claim for damages client.


Client claims for damages are permitted only in cases of injury, when the hotel is responsible for the breach of duty and damage to a willful or grossly negligent breach of obligations of the hotel under the contract or by law. The client is obliged to contribute adequately to eliminate errors and reduce potential damage. If the client gets a parking space for their vehicle in the hotel car park there is no agreement about custody. In case of loss or damage to the hotel property or stolen motor vehicles and their contents shall not be liable hotel, in addition to intent or gross negligence.


Any conflict arising from the contractual relationship is to be resolved by agreement. Both parties (Hotel and Client) note that any possible conflict shall be governed by Slovak law and according to Slovak legislation. Relevant solution of disputes shall resolve courts of the Slovak republic Application of the Vienna Convention on the UN purchasing law of conflict of laws is excluded. Alternation or complementing of the written contract or the Hotel policy is subject to the written expression of the Hotel. Unilateral changes or additions to the contract by clients are nor valid. Should individual clauses of the Hotel policy become ineffective or invalid it shall not affect the validity of the remaining clauses.

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